You can reach us anytime by emailing info@auvellefashion.com. Our support team is happy to help with any questions regarding orders, shipping, returns, or general inquiries.

Customer Service Hours:
Monday: - Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 9:00 AM – 1:00 PM (GMT)
Sunday: Closed

We aim to respond to all inquiries within 24 hours on business days.

Our processing time is 1–2 business days (Monday to Friday). After dispatch, delivery within the UK typically takes 6-8 business days.

Total estimated delivery time: 7-10 business days from the time of purchase.

Yes! We provide free and secure shipping on all UK orders.

We currently ship only within the United Kingdom.

Once your order is shipped, you'll receive a confirmation email with a tracking link. You can follow your package via our Track Order page or the tracking number in your email.

Orders placed before 11:00 PM GMT are processed the next business day.

You can return items within 30 days of receiving your order if you’re not completely satisfied. Items must be unworn, unused, and in original packaging with tags attached.

1. Email us at mailto:info@auvellefashion.com to request a return authorization.

2. Wait for approval from our customer service team.

3. Once approved, you’ll receive:

- A prepaid return label

- Detailed return instructions

4. Pack the item securely and drop it off using the return label.

Returns without prior authorization will not be accepted.

Can I cancel my order?

Yes, if your order hasn’t been processed yet, you can cancel it within 24 hours of placing it.

If it has already been shipped, cancellation is no longer possible.

Please email info@auvellefashion.com to check your order status.

- Final sale items

- Custom or personalized products

- Beauty, health, or hygiene items

- Flammable or hazardous goods

We don’t offer direct exchanges. Instead:

1. Place a new order for the item you want.

2. Return the original item using our return process.
We’ll refund you once we receive and inspect the return.

1. Inspect the product on arrival.

2. Take clear photos of the issue and the product label.

3. Contact info@auvellefashion.com with the photos and details.

We accept all major payment methods, including:

- Credit & Debit Cards (Visa, MasterCard, AMEX)

- Klarna

- Apple Pay

- Google Pay

- Shoppay

All transactions are encrypted and processed over secure SSL connections.

Auvelle Fashion is a modern clothing brand focused on timeless elegance and soft luxury.

We are a Dutch-owned company, proudly operating and delivering our fashion exclusively in the United Kingdom.